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Based on our experience and feedback, we developed a list of frequently asked questions (FAQ) with answers.
For any additional information please contact us and we will gladly answer your concerns or questions. For more information on tours, attractions, etc.. We invite you to browse our website under "Know Margarita Island".
Reservations to eat Italian food at Caruso Restaurant or to eat Mexican food at La Troje Restaurant, should be made at the Guest Service Desk by phone or in person a day in advance.
To leave the hotel the most comfortable way is by taking a taxi at the hotel. Taxis have standard fixed fares in bolívares fuertes, varying only according to the destination. When returning to the hotel, it is recommended to take one at a taxi stop. As a complementary service, the resort offers its clients transportation services-resort-downtown-resort- twice a day, at a very reasonable price.
By taxi, the main shopping center is only 5 minutes away from the resort; downtown Porlamar is only 10 minutes away. Both alternatives are duty free.
It takes from about 25 minutes to 45 minutes depending on the traffic. The road is kept in excellent condition. Airport taxi services are reliable and safe.
A valid passport for at list six months, a tourist visa or a tourist card issued at the port of origin and a return ticket are required by Venezuelan authorities. Your travel agency can give you more detailed information on the subject.
The monetary unit is the bolívar fuerte (Bs. F.) available in paper denominations of: 100, 50, 20, 10, 5, 2; and coin denominations of Bs. F. 0,01, 0,05, 0,10, 0,125, 0,25, 0,50 and 1. Credit cards such as Visa and MasterCard, are accepted in almost every store, restaurant, hotel, bar and nightclub.
A Vaccination Certificate against Yellow Fever from visitors arriving from risk geographical areas which is only valid 10 days after the person has been vaccinated is mandatory by Venezuelan port and airport authorities. People not complying with this rule, will not be admitted to Venezuela. For more detailed information on the subject, please contact your travel agency.
The temperature on the island varies from 32 º C in September to 24 º C in January. Since the sun rays are perpendicular, very high sunscreen protection is recommended at all times.
Restaurants, bars, and clubs’ bills include a 10% service charge; however, an additional adequate tip may well be over 5% of the total bill. It is a custom to compensate good service by tipping waiters and waitresses, tourist guides, hotel maids and porters.
The common voltage used for electric light and appliances such as hair blowers and shaving razors is 110.
Sat 8 am - 12 pm